Frequently Asked Questions
Please read our FAQ before sending us a message.
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This depends on which country you are in. On average 1-3 weeks for the US, UK, CA and AUS and 3-5 weeks for everywhere else.
- We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order on the affected item(s).
- All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the item or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will help you with a replacement or process a refund for you!
- In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order.