Frequently Asked Questions

Please read our FAQ before sending us a message.

How much is shipping?

Get yours now and take advantage of our FREE SHIPPING worldwide.

How long does it take for an order to arrive?

This depends on which country you are in. On average 1-3 weeks for the US, UK, CA and AUS and 3-5 weeks for everywhere else.

Can I have a tracking number?

Yes, all our products are shipped with tracking numbers.If you would like yours, please contact [email protected] or use our contact page

What is your refund policy?
  • We are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order on the affected item(s).
  • All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the item or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will help you with a replacement or process a refund for you!
  • In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order.

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